Channels

This page provides key insights on how to personalise your channels, offering tips that apply to all channels within Conducttr. The following pages explore each channel in greater detail.

Adding channels

Give the persona channels by clicking the + icon in the list of channels

Enabling channels

After adding a channel, make sure it's enable, you can enable the channel within the persona

You may also need to enable the channel for the exercise in Style

You can also enable channels within the inject. If you select a channel that hasn't yet been activated you will get a notification asking if you want to create an account for that persona, just click yes and this channel will be activated!

Configure channels for session or team

• Session feed: All players receive all log content

• Team: Only view log content within your team

To configure who see's the log channel navigate to Settings in the Scenario Editor, and click on channel configuration. Here, find the channel you are configuring and click the tick box to enable session feed.

If the 'session feed' box is not ticked then the channel will be enabled for teams

Creating historical content

Historical content allows you to create content that the players will see when they first log in so the channel seems more realistic. This content does not have to be directly relevant to the exercise/crisis.

You can generate Historical content manually or import some from a .csv file. Historical content is generated within personas on the channel where you want it to appear. This is relevant for all social media channels and the Website channel.

In organisations historical content is called 'Past articles' but the same process applies

You can create the content for your past articles manually or by using AI:

• To use the AI Assistant: click the 'use AI Assistant' button and enter a topic, the more detailed you are the better results you will generate. The Assistant will generate 3 messages per request unless you reach the limit of 9 historical content messages per channel.

• Manually: Click the green plus button and manually create your past articles.

Enhance realism

To enhance the realism of historical content on social media, include specific details like the date and time of past articles. Use the 'Apply Influence' feature to add interactions such as comments, likes, and shares.

Date and time

Include details like the date and time of past articles to enhance their realism.

Apply influence

In the 'Other Attributes' tab, set both high and low scores for comments, likes, and shares, then click save.

Next, navigate back to your historical content and click 'Apply influence', this will automatically give your posts comments, likes and shares in the ranges that you specified.

Importing historical content

Begin by clicking the symbol next to 'Posts', this can be used to download a blank template for .csv upload. If past articles section is populated, you can also use it to download predefined articles in a .csv format. 

Import a populated file by clicking on the green box next to the green plus.

Change channel icons

Customise channel icons to mirror the channels you use in real-life. To customise channel icons, go to Style and select Virtual Desktop. Click on the channel you want to update, which will jump to the corresponding icon on the right-hand panel. From this panel, you can change the icon's image and name.