Impersonation

Impersonation allows role-players to adopt any persona, engage in interactions from multiple viewpoints, and access their inboxes. You can customise the setup so that all players, selected individuals, or specific role-players can impersonate during the exercise.

Impersonation requires players to have positions created and assigned. See more on positions and assigning positions here.

Benefit

• Add dynamic and realistic content produced on the spot by players or role-players, posting on behalf of the personas of your scenario.

• give in-world feedback live to your players

Features

• Impersonation of multiple personas (as many as decided by scenario creator)

• Choose available personas to "post as" on MicroBlog, GoSocial, and Email

• Select which positions has impersonation permissions or assign all Positions to edit and impersonate available personas

Why use impersonation?

This feature allows EXCON to engage dynamically with the training audience (TA) through a variety of personas, fostering realistic relationships during the simulation. It supports real-time communication and feedback, enabling connections with stakeholders and promoting collaborative efforts toward shared goals, instead of relying on automated responses or a limited range of predefined personas. These personas, crafted by experts in the field, enhance the overall authenticity of the experience.

Additionally, impersonation ensures that players receive live, in-world feedback on their actions from the personas they engage with, further increasing the realism of the exercise. This immediate feedback reinforces key lessons and helps participants understand how their actions are perceived, allowing them to track their progress and make necessary adjustments along the way.

Using Impersonation to Facilitate Communication

Impersonation can be an effective tool for enhancing communication during the exercise. You might encourage participants to discuss topics tied to your specific training objectives.

For example, if the key objectives in my exercise were to ensure that the TA communicate effectively, this might involve actions such as developing a plan, establishing common goals, and clarifying the situation. When impersonating, prompts to guide participants to engage in meaningful conversations may include the following:

Making a Plan

• "What steps do we need to take to move forward effectively?"

• "Can we outline a timeline for our next actions?"

• "What resources do we need to implement this plan successfully?"

Agreeing on Shared Objectives

• "What are the top three goals we should focus on as a team?"

• "How can we ensure that everyone is aligned on our objectives?"

• "What does success look like for us in this exercise?"

Getting a Clear Understanding of the Situation

• "Can someone summarise the current status so we all have a clear picture?"

• "What challenges are we facing right now that we need to address?"

• "Are there any key pieces of information we might be missing that could impact our decisions?"

Impersonation across channels

MicroBlog

Some uses of this features are for example:

• Players to post official statements from the company's account

• Role-players to impersonate other people

To change your persona in the Twitter Channel, players need to click your profile picture above the twitter feed to see the dropdown list and select the one they want to use:

GoSocial

The process to impersonate in GoSocial is similar to the MicroBlog channel:

Email

To change the inbox you need to click on the persona's picture appearing in the channel.

If permissions have been assigned, players have access to multiple inboxes to:

• Check different emails sent to different personas

• Reply to emails impersonating different people

• Create new emails sent from different people

MsngrPlus

Ensure the persona you want to impersonate has their MsngrPlus account activated in 'Personas' in the scenario editor

You can find the impersonation tool in the top left corner of this channel. It lets you access various personas and send messages as those personas.