⚡Why is a channel still showing?

The presence of historical content on social media channels is often the reason they continue to appear when trying to remove them.

Step 1 - Navigate to Personas

Navigate to personas and locate the 'bulk persona editing' icon and export channel status.

Step 2 - Modify spreadsheet

Put the value of each persona to 0 on the spreadsheet for the channel you wish to delete.

Step 3 - Re-import

Re-import the spreadsheet and your personas will be updated.

Step 4 - Navigate to Virtual desktop

Ensure that your exercise is set to 'show channel icon on first message'