Email

The email channel works like a normal email application except you can only send and receive to players inside of your exercise. Players can forward, cc, bcc, report phishing, and add attachments.

Email configuration

Options for the email channel are:

• enable or disable (i.e. active or inactive)

• allow players to compose & send emails (or prevent)

• allow autocomplete of email addresses (recommended)

• provide a shared inbox

• hide players' emails from the contact list and autocomplete

Composing email configuration

For an exercise that's "on rails" where you want to prevent player agency (hint: never a good idea!) you can prevent players from writing & sending new emails.

If you allow players to create emails, we recommend you allow "auto complete" of the email address.

Autocomplete prevents players mistyping an email address. This is important because there is no bounce indication in Conducttr. A mistyped email address can't be delivered and they'll be no indication of it.

Shared inbox configuration

A shared inbox requires you to provide a (fake) email address to which all players and injects can send emails and have them readable in the shared inbox folder.

Shared inbox options

Session vs team

The shared inbox can be configured for session or for team. That is, everyone in the exercise sees the same shared inbox ("session") or each team sees their own shared inbox ("teams").

Sending to the shared inbox

The default configuration requires players to add the shared inbox email address to their sent email. You can however force all emails to be sent to the shared inbox.

Hide emails configuration

If you're using auto-complete, there may be some players' email addresses you don't want to display - for example, those of people on EXCON. Hiding their emails removes clutter and increases the realism.

There are three ways to configure this in the Editor:

• hide all player email addresses

• hide specific player email addresses

• hide persona email addresses

Hide all players' emails

This is available in the email Channel Configuration and affects the visibility of all player email addresses.

Hide individual players' emails

From the Teams table in the Editor you can toggle individual players' email addresses on and off from the contact list and auto-complete.

Hide personas' emails

From the Personas tab in the Editor you can toggle individual personas' email addresses on and off.

Hide Help Desk email

You need to turn this off even if the Help Desk channel is marked as inactive.

The option keeps the support address available for system use but invisible to players.

Email Injects

Adding images to the Email body

1. Create email inject

Begin by creating an inject and selecting the email channel.

2. Add text & attach media

To attach your media click the 'Attach media' buttons at the bottom of the content box.

You'll be directed to your media folder where you can select a pre-uploaded image, import a new one or use the AI Assistant to generate media.

🔥using Smartwords

Useful Smartwords you can use is to position images within the body of the email rather than have them always shown as attachments.

Use {assets.1} or {assets.2} within the body

You might also use {name} to add the player's name.

And this is how it looks when published from the MEL.