Capturing browser console errors

When something isn't working as expected such as a page won't load, a button doesn't respond, or you see a blank screen where content should appear, there's often an error recorded silently in the background that can tell us exactly what went wrong.

This guide shows you how to find and share that information. It takes around 2 minutes.

What is the browser console?

Every web browser has a built-in diagnostic tool that records what's happening behind the scenes as you use a website. When something goes wrong, it often leaves an error message here, even if nothing obvious appears on screen.

You don't need to understand what the errors mean. We sometimes just need you to capture them and send them to us.

1

Reproduce the issue first

Before opening the console, get yourself to the point where the problem occurs or as close to it as possible.

For example:

• If a page won't load, navigate to that page

• If a button doesn't work, go to the screen where the button is

• If something looks wrong, open the area where it appears

We want to capture the error at the moment it happens. If you open the console after the fact, the relevant error may have already been cleared.

2

Open the browser console

1. Press F12 on your keyboard (or Fn + F12 on some laptops)

• Alternatively, right-click anywhere on the page and select Inspect

1. A panel will open on the side or bottom of your screen

2. Click the Console tab along the top of that panel

You'll likely see a mix of white, yellow, and red text. Don't worry about what it says — we're looking for errors, which appear in red.

If you opened the console after the issue occurred, you may need to trigger the problem again. For example, by refreshing the page or clicking the button that isn't working, so the error appears fresh.

3

Clear the console and trigger the issue again

To make sure we're only seeing errors relevant to your issue:

1. Right-click anywhere in the console panel

2. Select Clear console — the panel should now be empty

3. Now perform the action that causes the problem (refresh the page, click the button, etc.)

4. Watch for any red error messages to appear

4

Take a screenshot

Once you can see the error (or errors) in the console:

1. Make sure both the platform and the console panel are visible on screen at the same time

2. Take a screenshot:

• Windows: Press Windows key + Shift + S, then drag to select the relevant area

• Mac: Press Cmd + Shift + 4, then drag to select the relevant area

1. Save the screenshot somewhere easy to find

Try to capture as much of the red error text as possible. If there are multiple errors, scroll to the top of the console first— the earliest error is often the most important one.

5

Copy the error text

A screenshot is helpful, but the raw error text is even better as it lets us search for the exact issue. Here's how to copy it:

1. Right-click on any red error message in the console

2. Select Copy message (or Copy error)

3. Paste it into your support ticket message

If there are several errors, copy the first one — or all of them if they're short.

6

Note what you were doing

Along with the screenshot and error text, please tell us:

• What you were trying to do when the error appeared

• Which page or section of the platform you were on

• Whether this happens every time or only occasionally

• The date and time it occurred

Send it to us

Reply to your support ticket (or raise a new one) and include:

• ✅ A screenshot showing the console errors

• ✅ The copied error text pasted into the message

• ✅ A brief description of what you were doing when it happened

Don't worry if you're not sure whether what you're seeing is relevant. Send us the screenshot anyway — even a console with no red errors is useful, as it helps us rule things out and points us in a different 26