# Phone call

The phone call channel is a rich-media pop-up that simulates an incoming phone call. The phone call is an mp3 audio file.

Use phone calls to grab attention!

## Creating phone call Injects

Create an inject as normal, choose your persona etc. and attach/drag and drop an audio file.

<figure><img src="/files/67rRVkxyluaO0k7RlTLV" alt="" width="563"><figcaption></figcaption></figure>

## Styling the phone call

Go to **Configuration** *>* **Player Desktop** *>* **Phone Calls**

<figure><img src="/files/nKfdBoVUKSnZyWA15DGY" alt=""><figcaption></figcaption></figure>

Here you can edit the background, Phone image, the accept and reject buttons and a logo.

<figure><img src="/files/t5iybJ4nqQnaFGx0OjPb" alt=""><figcaption></figcaption></figure>

Adding a phone background image makes the player experience more enticing.

<div align="left"><figure><img src="/files/qITMEqEdIWeW2LpVX36m" alt="" width="482"><figcaption></figcaption></figure></div>

<div align="left"><figure><img src="/files/HcJc1XcHY5uLqqO35nsn" alt=""><figcaption></figcaption></figure></div>

## Receiving a voicemail

Sometimes players will reject the call and won't listen to it. Or they listen but don't remember the call.

You might therefore consider adding a "voicemail" channel or saving the audio file to the Folder channel.

The images below show different approaches to "recording" the call.&#x20;

Option 1: a dedicated channel has been created called "voicemail"

Option 2:  a persona called "call recorder" has been created and publishes to a regular channel&#x20;

<figure><img src="/files/azCaXvZ4SOTcI3m9pVLA" alt=""><figcaption></figcaption></figure>

### FAQ's on the Phone Channel&#x20;

<details>

<summary>Can I use text-to-speech, or do I need to upload an audio file?</summary>

You can upload an audio file directly from your external files.&#x20;

If you want to use a text-to-speech functionality, we recommend you use <https://elevenlabs.io/>

</details>

<details>

<summary>Can I track players interactions with phone calls?</summary>

You can review player activity live within the facilitator dashboard by selecting the **Review** tab **> Review > Player Activity.**

Alternatively, you can export a report to see player activity after the exercise.

</details>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://helpdocs.conducttr.com/feature-documentation/designing-and-running/exercise/channels/pop-up-channels/phone-call.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.