GoSocial (Facebook)

GoSocial is a simulated social media channel, similar to Facebook. It lets you create organisation and personal pages where users can post and comment just like in real life.

Benefit

• Rehearse responding to and dealing with real-time social media feeds as you would in real-life

Feature

Running

This is what GoSocial looks like to players, but this can be customised to your preference

Creating groups live

Groups allow you to share posts and content amongst a specific group of people. It reproduces an online ecosystem based on private discussion groups managed by specific players or role-players. To create a new Facebook group live during the exercise follow the steps below.

1

Create new group

First ensure you have the Create Facebook group special permission assigned. Then, in the GoSocial side panel, there will be a button: + Create new group .

Learn more about assigning special permissions in the page below:

🔥Positions and Special Permissions

2

Customise the group

Customise your group details to create a more realistic group. Here, you can give your group a name, description, and cover image.

3

View the group

The new group will appear on the left column. Click on the name to access it.

Further available actions for those assigned the Create Facebook group special permission:

Edit group

Edit the group name, description, and cover image:

Delete group

Delete groups leading to all discussions becoming inaccessible:

Manage members

Group creators can:

• Accept/reject members

• Remove members

• Make/revoke moderators

• Add members as friends

Groups: Player actions

Search group

Players can only find a group if they search for it in the GoSocial channel search bar:

Join groups

Once players have searched for and found a group they can join by clicking Join group :

Initially it will appear as a pending request until the group creator or moderator accepts the request.

Post

Once players have been accepted into a group they can:

• Post text and images

• Like and comment on posts

Moderator mode

If the group creator has made a player a moderator, moderators have the ability to accept or reject new members:

Available player actions

Players can interact with this channel just as they would in real life, this includes posting, engaging (commenting, liking, sharing), and deleting content.

Posting

In the GoSocial channel, you will see a box at the top of the screen that allows you to Create post. Here you have the option to include text as well as an image:

Engaging with content

Below each post you have the option to comment, like and share the post:

Deleting content

Click on the three dot icon in any of your posts to delete them:

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Designing

How to (Customisation)

To customise the look of the GoSocial page go to Configuration and Player Desktop. Select GoSocial and customise the styling in the right-hand panel:

Consider customising the channel to simulate your company page. This creates more realism when rehearsing how to manage comments/posts amidst a crisis.

How to (Injects)

Create GoSocial content in the Masters Event List (MEL) adding an inject and selecting the GoSocial channel. Edit the metrics to include comments, likes, and shares on the post, and add actual comments in the Past comments section:

Select where you want the post to appear:

• Specific page: if you want the post to appear on a specific page click this drop-down and select the organisation

• Independent post: if it is an independent post leave this dropdown blank