The Help Desk channel simulates an online customer support desk.
Effectively simulate the work day of a Helpdesk agent
Apply pressure to players
Send tickets to players using injects or POL
Role players can raise tickets during a live exercise
Reply to tickets via email or on the Helpdesk Channel
Assign tickets to other players
Change tickets status and set ticket importance
Write internal messages (only visible to players with access to Helpdesk)
Running
Special permissions
To give a participant access to the Help Desk channel as a Helpdesk Agent, facilitators will need to assign a special permission via the Teams tab in the Facilitator Dashboard:
Designing
How to (Configuration)
To configure the Help Desk channel in the Editor, go to Configuration > Channels > Help Desk and see the settings on the right-hand side:
