> For the complete documentation index, see [llms.txt](https://helpdocs.conducttr.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://helpdocs.conducttr.com/faqs-and-common-issues/why-am-i-not-receiving-injects.md).

# Why am I not receiving injects?

If you're not receiving injects, we recommend checking a few things in your Editor first: 

#### Are you sending injects to specific teams or positions that are not currently assigned?

If you're logged in as a player who isn't part of the **team / position** set to receive certain injects, you won't see them in your player view / Virtual Desktop.

For most players, this is intended. But if you're a Facilitator looking to test your exercise, you can resolve this by: 

* Setting up your **teams table** in the Editor

{% content-ref url="/pages/ezFsBUecds4TROGiLo7j" %}
[Setting up your teams table](/feature-documentation/designing-and-running/teams-roles-positions-and-groups/setting-up-your-teams-table.md)
{% endcontent-ref %}

* Creating a **Facilitator Superteam**

{% content-ref url="/pages/mxCD7XjWhey1frBl7a7P" %}
[Superteams](/feature-documentation/designing-and-running/teams-roles-positions-and-groups/setting-up-your-teams-table/superteams.md)
{% endcontent-ref %}

* Assigning **positions** (before and during the exercise)

{% content-ref url="/pages/1q7diU7DdvzY3hRdt3o9" %}
[How to assign Roles & Positions](/feature-documentation/designing-and-running/teams-roles-positions-and-groups/impersonation/players-personas-and-role-players/how-to-assign-roles-and-positions.md)
{% endcontent-ref %}

#### Are the correct **channels activated**? 

In your Editor, check under `Configuration` > `Channels` that the correct channels are activated. Your Verifier (the bell icon in the top left of your Editor) will notify you of any disparities between injects and what's activated.

You can also check that persona social media profiles are activated under `Personas`.

{% hint style="warning" %}
If none of the above are applicable, **please raise a ticket with <support@conducttr.com>**.
{% endhint %}


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://helpdocs.conducttr.com/faqs-and-common-issues/why-am-i-not-receiving-injects.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.