Why am I not receiving injects?

If you're not receiving injects, we recommend checking a few things in your Editor first:

Are you sending injects to specific teams or positions that are not currently assigned?

If you're logged in as a player who isn't part of the team / position set to receive certain injects, you won't see them in your player view / Virtual Desktop.

For most players, this is intended. But if you're a Facilitator looking to test your exercise, you can resolve this by:

• Setting up your teams table in the Editor

Setting up your teams table

• Creating a Facilitator Superteam

⭐Superteams

• Assigning positions (before and during the exercise)

🔥How to assign Roles & Positions

Are the correct channels activated?

In your Editor, check under Configuration > Channels that the correct channels are activated. Your Verifier (the bell icon in the top left of your Editor) will notify you of any disparities between injects and what's activated.

You can also check that persona social media profiles are activated under Personas.

If none of the above are applicable, please raise a ticket with [e-mail].