> For the complete documentation index, see [llms.txt](https://helpdocs.conducttr.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://helpdocs.conducttr.com/faqs-and-common-issues/why-am-i-not-receiving-injects.md).

# Why am I not receiving injects?

If you're not receiving injects, we recommend checking a few things in your Editor first: 

#### Are you sending injects to specific teams or positions that are not currently assigned?

If you're logged in as a player who isn't part of the **team / position** set to receive certain injects, you won't see them in your player view / Virtual Desktop.

For most players, this is intended. But if you're a Facilitator looking to test your exercise, you can resolve this by: 

* Setting up your **teams table** in the Editor

{% content-ref url="/pages/ezFsBUecds4TROGiLo7j" %}
[Setting up your teams table](/feature-documentation/designing-and-running/teams-roles-positions-and-groups/setting-up-your-teams-table.md)
{% endcontent-ref %}

* Assigning **positions** (before and during the exercise)

{% content-ref url="/pages/1q7diU7DdvzY3hRdt3o9" %}
[How to assign Roles & Positions](/feature-documentation/designing-and-running/teams-roles-positions-and-groups/impersonation/players-personas-and-role-players/how-to-assign-roles-and-positions.md)
{% endcontent-ref %}

* Using **Grid View** to test different player views

{% content-ref url="/pages/GOen5zZL51ujLa56hgD0" %}
[Grid View](/feature-documentation/designing-and-running/facilitation/grid-view.md)
{% endcontent-ref %}

#### Are the correct **channels activated**? 

In your Editor, check under `Configuration` > `Channels` that the correct channels are activated. Your Verifier (the bell icon in the top left of your Editor) will notify you of any disparities between injects and what's activated.

You can also check that persona social media profiles are activated under `Personas`.

{% hint style="warning" %}
If none of the above are applicable, **please raise a ticket with** [**support**](#user-content-fn-1)[^1].
{% endhint %}

[^1]: <support@conducttr.com>


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